Effective Date: 01-05-2025
Platform: www.PrimeRepairPro.com
1. Purpose of This Policy
This Privacy Policy outlines how PrimeRepairPro, an online digital platform that facilitates connections between customers and independent service providers, collects and manages user data. By accessing or using the Platform, you acknowledge and agree to the terms set forth herein.
PrimeRepairPro is a neutral technology platform and does not assume responsibility for the actions, data handling, or behavior of users, service providers, or third-party services used on or through the platform.
2. Platform Role and Limitations
PrimeRepairPro:
- Is not responsible for the quality, legality, or handling of personal information by any service provider or customer using the platform.
- Does not control, endorse, or manage what happens outside of the digital platform, including during or after physical service visits.
Disclaims all liability for any unauthorized use or misuse of personal data exchanged directly between customers and providers.
3. What We Collect (and Why)
PrimeRepairPro collects only the information necessary to operate the platform and connect users, such as:
For Customers:
- Name, email, phone number
- Service address
- Booking and communication details
- Device/browser info for security purposes
For Service Providers:
- Name and contact info
- Licensing or insurance documents (if submitted)
- Service category and location
- Payment or payout setup (via third-party services)
All personal data provided to service providers directly is done at the user’s own risk. PrimeRepairPro does not monitor or control private exchanges.
4. How Information Is Used
Information is collected to:
- Enable communication between users
- Process service requests and bookings
- Prevent fraud and ensure platform integrity
- Improve user experience via analytics
PrimeRepairPro is not responsible for how any user including service providers uses, stores, or discloses your information outside the platform.
5. Third-Party Tools & Payments
PrimeRepairPro may use trusted third-party services (e.g., Google Analytics, Stripe) for payments and usage tracking.
PrimeRepairPro does not process or store payment details directly. All financial data is handled by third-party processors, whose privacy policies apply. We are not responsible for any data breaches or loss resulting from third-party tools.
6. Cookies and Tracking
We use cookies to:
- Remember user preferences
- Track platform usage
- Improve service features
You may disable cookies, but certain functions of the platform may be affected.
PrimeRepairPro is not liable for any third-party cookies or scripts run by browsers, extensions, or embedded tools outside our control.
7. Information Disclosure
PrimeRepairPro does not sell or rent user data. Information may be disclosed:
- To facilitate a connection between customer and service provider
- If required by law
- To maintain security, prevent fraud, or comply with legal obligations
PrimeRepairPro is not liable for any misuse of shared information between users once disclosed.
8. Data Security
We implement reasonable technical and organizational measures to protect user data stored within our platform.
However, we cannot guarantee absolute security, and we are not responsible for unauthorized access, cyberattacks, or third-party breaches beyond our control.
9. Your Rights
Under PIPEDA, you may:
- Request access to your personal data
- Correct inaccuracies
- Withdraw consent (where applicable)
Requests can be sent to: info@primerepairpro.com
PrimeRepairPro reserves the right to decline requests that are excessive, unlawful, or outside the scope of platform responsibility.
10. Data Retention
We retain data only as long as reasonably necessary to fulfill its purpose or comply with applicable law.
11. Changes to This Policy
We may update this Privacy Policy at any time. Continued use of the platform signifies acceptance of any changes.
12. Disclaimer
PrimeRepairPro provides a digital platform only. We do not guarantee, endorse, or accept liability for any data exchanged or stored by users outside the platform. You use the platform and share information at your own risk.
13. Contact Us
For questions about this Privacy Policy:
📧 Email: info@primerepairpro.com
🌐 Website: www.PrimeRepairPro.com